The queued workflows affected by the outage have processed successfully. If you are still experiencing problems with your phone or account, please open a help ticket and a support agent will assist you as soon as possible.
Feb 10, 16:04 EST
Our cellular partner is reporting that the system issue is resolved. We are beginning to see the queued requests processed at this time - however, delays will still be experienced until the queue has cleared. We will continue to monitor the situation until the queue of requests has cleared.
Feb 10, 15:07 EST
Our cellular partner's support teams are actively engaged working towards a resolution. New requests continue to be delayed while the outage is on-going.
Feb 10, 11:48 EST
Our cellular partner has reported a system issue that is impacting new activations, plan changes, and cancellation requests. New requests will be delayed while the backlog processes.
Feb 10, 10:41 EST
We are currently investigating reports of some members being unable to complete new activation and plan change requests. We'll provide updates here when we have more information. We apologize for any inconvenience this has caused and thank you for your patience.
Feb 10, 10:14 EST