The request backlog has successfully processed and new requests are processing in real-time. If you are still experiencing problems with an activation attempt, change plan, or other service line action please open a support request and an agent will assist you as soon as possible.
Apr 15, 17:37 EDT
Our teams have identified the problem preventing service line requests. The backlog is currently processing and we are monitoring the situation at this time. New requests will still be delayed as the backlog processes.
Apr 15, 16:23 EDT
Teams are still engaged and working towards a resolution. 3.0 GSM device actions are still impacted at this time.
Apr 15, 15:14 EDT
We have engaged our GSM partner for assistance. Service line actions for 3.0 GSM devices are still impacted at this time.
Apr 15, 14:06 EDT
We are currently investigating an issue impacting our 3.0 GSM service lines that may prevent you from activating, changing your plan, add additional data, or cancelling your service line. We will post here once more information is available.
Apr 15, 13:06 EDT