Our reports are indicating that this issue has been resolved. If you are still experiencing problems with your phone, please open a support ticket and an agent will assist you as soon as possible!
Jul 23, 14:00 EDT
A fix has been implemented to resolve the issues impacting activations and plan changes and we are monitoring the results. We apologize for any inconvenience this has caused and thank you for your patience.
Jul 23, 11:10 EDT
We are currently experiencing an outage impacting our ability to process orders including, but not limited to, phone activations, data purchases, plan changes, and online store orders. Phone functionality such as calling, texting, and data use is not impacted. There is no ETR at this time. We will continue to provide updates as further information is available
Jul 22, 18:26 EDT
We are currently investigating reports of activations and plan changes being stuck processing for some members. We'll provide updates here when we have more information. We apologize for any inconvenience this has caused and thank you for your patience.
Jul 22, 10:57 EDT