All Systems Operational
Activations | Provisioning ? Operational
Calling ? Operational
Texting ? Operational
MMS Messages Operational
Republicwireless.com ? Operational
Online Store ? Operational
My Account Portal ? Operational
Community Forums ? Operational
Support | Help Center ? Operational
Voicemail Operational
Republic Anywhere Operational
Cellular Data Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our cellular partner will be performing network maintenance on May 8 from 1 AM - 2:30 AM ET. During this maintenance period cellular activations, and plan changes will be delayed for some devices. Any issues or further updates about the maintenance will be posted here. We apologize for any inconvenience this may cause and thank you for your patience.
Posted on Apr 19, 11:51 EDT
Past Incidents
Apr 22, 2019

No incidents reported today.

Apr 21, 2019
Completed - The scheduled maintenance has been completed.
Apr 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 01:00 EDT
Scheduled - Our cellular partner will be performing network maintenance on April 21, 2019 from 1:00 AM - 8:00 AM ET. During this maintenance period cellular activations, profile updates, and change plans will be unavailable for our devices. Any issues or further updates about the maintenance will be posted here. We apologize for any inconvenience this may cause and thank you for your patience.
Apr 19, 10:16 EDT
Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Resolved - Incident All-Clear: Our reports are indicating that this issue has been resolved. If you are still experiencing problems with your phone, please open a support ticket and an agent will assist you as soon as possible!
Apr 18, 20:15 EDT
Monitoring - Incident Update: We have implemented a fix for this issue, and we are currently monitoring to ensure that the problem is fully resolved. We will update again shortly to give an all-clear.
Apr 18, 18:49 EDT
Identified - We have identified an issue that is causing delays when processing online store orders. We have engaged the responsible teams, and they are working towards a resolution. We will post additional updates here once available.
Apr 18, 15:12 EDT
Apr 17, 2019
Resolved - All impacted orders have processed successfully. If you continue to experience problems with an order or activation, please open a support ticket and an agent will assist you as soon as possible: https://help.republicwireless.com/hc/en-us
Apr 17, 17:50 EDT
Monitoring - We are beginning to see orders process at this time. We will continue monitoring to make certain that all pending orders process successfully.
Apr 17, 17:03 EDT
Identified - Incident Update: We have identified the issue with new orders, and we will continue to work towards a resolution. We will post additional updates here once available.
Apr 17, 15:20 EDT
Investigating - We are currently investigating reports of delays processing new orders including online store purchases, new activations and data purchases. We'll provide updates here when we have more information. We apologize for any inconvenience this has caused and thank you for your patience.
Apr 17, 14:01 EDT
Apr 16, 2019
Resolved - Incident All-Clear: Our reports are indicating that this issue has been resolved. If you are still experiencing problems with your phone, please open a support ticket and an agent will assist you as soon as possible!
Apr 16, 13:54 EDT
Monitoring - Incident Update: A fix was implemented for this issue, and we are currently monitoring to ensure that the problem is fully resolved. We will update again shortly to give an all-clear.
Apr 16, 13:27 EDT
Investigating - We are currently investigating reports of some delays in Activations/Deactivations and Plan Changes for some members. We'll provide updates here when we have more information. We apologize for any inconvenience this has caused and thank you for your patience.
Apr 16, 11:26 EDT
Apr 15, 2019

No incidents reported.

Apr 14, 2019
Completed - The scheduled maintenance has been completed.
Apr 14, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 01:00 EDT
Scheduled - Our cellular partner will be performing network maintenance on April 14th, from 1:00 AM - 8:00 AM ET. During this maintenance period cellular activations, profile updates, and change plans will be unavailable for our devices. Any issues or further updates about the maintenance will be posted here. We apologize for any inconvenience this may cause and thank you for your patience.
Apr 11, 11:53 EDT
Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Resolved - Incident All-Clear: Our reports are indicating that this issue has been resolved. If you are still experiencing problems with your phone, please open a support ticket and an agent will assist you as soon as possible!
Apr 11, 11:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 10:31 EDT
Update - Our network engineers have identified a system problem and implemented a fix. We are now seeing calls, texts and system actions (activations, cancellations) completing at this time. We will continue to monitor for system stability.
Apr 11, 10:30 EDT
Update - We are continuing to investigate this issue.
Apr 11, 10:23 EDT
Investigating - We are currently investigating reports of members experiencing problems completing phone calls, text messages and other service related issues. We'll provide updates here when we have more information. We apologize for any inconvenience this has caused and thank you for your patience.
Apr 11, 10:19 EDT
Resolved - Incident All-Clear: Our reports are indicating that this issue has been resolved and all activations and plan changes should be processing normally again.

If you are still experiencing problems with your phone or any other part of your service, please open a support ticket and an agent will assist you as soon as possible!
Apr 11, 09:56 EDT
Update - Incident Update: At this time, we have completed processing the backlog of provisioning requests. All activations and plan changes should be processing normally again. However, we have received indication that some members will continue to have troubles viewing their current data usage in their Republic App/Portal. Our cellular partner is continuing to work on this issue, and we will update here when this is resolved.
Apr 10, 14:43 EDT
Monitoring - Incident Update: We have implemented a fix for this issue, and we are currently working through a backlog of requests. We will be monitoring to ensure that the problem is fully resolved. We will update again shortly to give an all-clear.
Apr 10, 12:32 EDT
Update - Our cellular partner continues to work on a resolution. We will post additional updates here once available.
Apr 10, 09:26 EDT
Update - Our cellular partner continues to work on a resolution which they are estimating will be complete sometime first thing in the morning. This of course could change and if so we will post updates here when available.
Apr 9, 22:49 EDT
Update - We are continuing to work on a fix for this issue.
Apr 9, 18:24 EDT
Update - Our cellular partner continues to work on a resolution. We will post additional updates here once available.
Apr 9, 16:37 EDT
Identified - Incident Update: We have identified the root cause of this issue, and our cellular partner continues to work towards a resolution. We will post additional updates here once available.
Apr 9, 14:41 EDT
Investigating - We are currently investigating reports of some delays in Activations/Deactivations and Plan Changes. We'll provide updates here when we have more information. We apologize for any inconvenience this has caused and thank you for your patience.
Apr 9, 11:43 EDT
Apr 8, 2019

No incidents reported.